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Box Office Policies

1. Ticket Exchanges: Exchanges must be requested at least 24 hours prior to the show time and date. Requests made less than 24 hours before the event will not be accommodated.
2. No Show Policy: Tickets for "no show" patrons, those who do not attend a scheduled performance, are not eligible for refunds or exchanges. We encourage guests to contact us in advance if they are unable to attend.
3. Late Admission: Due to the specific layout of our theatre, late admission is not permitted. If you anticipate being late, please contact the box office at [email protected] to discuss rescheduling options.
4. Contact Information: Our Box Office can be contacted by leaving a message during the hours of Monday through Thursday, 10am - 3pm. Alternatively, you can reach a Box Office specialist by phone most Monday's from 10am - 12pm. For more immediate response, inquiries can be sent to [email protected].
5. Response Time: Emails and voicemails are processed in the order they are received. Please allow 24-48 business hours for a response from our team.

We appreciate your understanding and cooperation in helping us provide the best experience for all our patrons. Thank you for supporting Upright Theatre Co!

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Upright Theatre Co. 
2501 N. Main St.
Suite 210
Euless, TX 76039

Box Office Representative Phone Schedule: Monday's from 10am - 12pm.
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No Box Office Dates:
January 6 
February 3
February 24
March 17
March 31
April 21
May 5
May 26 
June 16 
June 30
July 14 
August 4 
August 18
September 1
September 22
October 6
October 20
November 3 
November 24
December 8
December 22
December 29